About

Ritik Kumar Sahu is a highly skilled Site Reliability Engineer with over 8 years of experience in analyzing, deploying, maintaining, and monitoring complex and critical environments. He is a technical problem solver who approaches challenges through the lens of DevOps, with a keen eye for automating solutions to complex repetitive issues. He has strong troubleshooting skills and is always willing to go the extra mile to resolve issues. Ritik's technical proficiencies include Linux, Python, Splunk, Puppet, Red Hat, Suse Linux, Centos, MacOS, VMware, KVM, Git, ServiceNow, Puppet, Remedy, Zabbix, Suse Manager, and AWS. He has a customer service orientation with strong communication skills, as evidenced by his ability to take complex technical concepts and reduce them into easy-to-understand language. Currently employed at Apple as a Site Reliability Engineer, Ritik has deployed and supported iWork for iCloud.com web services used for document storage and access, in addition to processing user documents and document preview images. He has successfully automated multiple manual tasks, resulting in reduced development time. He created highly scalable and reliable software systems by applying software engineering principles to infrastructure and operations issues. Ritik has a collaborative approach in working with clients, developing proper requirements, and resolving critical issues, including solving ad hoc issues. He uses log analysis in Splunk and monitoring infrastructure and application during critical Apple events. He improves productivity by removing roadblocks, coordinating release activities, delivering final deployment of software in accordance with Continuous Integration/Continuous Delivery (CI/CD) process. In his past roles at Bombardier and General Motors, Ritik gained experience supporting Linux OS for over 5,000 complex sets of servers and 3-tier application environments, hosting applications, web servers, databases, and attached storages for R&D applications. He oversaw all aspects of server life cycle (physical and virtual servers) with VM creation and automatic OS installation with necessary application partition and dependent configuration. Ritik holds a B.Tech in Electronics and Instrumentation from Biju Patnaik University of Technology. His relevant experience spans 11.87 years, and his tech stack includes SRE, Puppet, infra, CI/CD, Python, AWS, Web, DevOps, and Integration.